Toll-free numbers in every major market
Give your callers a free number to reach you — US 1-800, Canada 1-800, UK 0800, Germany 0800, Australia 1800, and 30+ more countries. Route inbound to any SIP endpoint, AI voice agent, Microsoft Teams, or call queue. From $1.50/month.
What "toll-free" means (and what it doesn't)
A toll-free number is a phone number where the called party — you, the business — pays for the call instead of the caller. Callers dial without incurring per-minute charges from their own carrier. It signals "we want to hear from you" and is the standard for customer service, sales, and inbound support lines.
Toll-free is country-specific. A US 1-800 number cannot be dialed for free from the UK, and vice versa. If you need cross-country toll-free reachability, the standard pattern is to set up a toll-free in each market and route them all to the same destination — DIDHub does this in minutes.
Toll-free is not always free for you, the business. Inbound minutes on toll-free numbers are billed per-minute (typically 4-12¢/min depending on country). DIDHub publishes per-country rates on the calling rates page. Volume discounts are available for high-traffic toll-free.
Toll-free types per region
| Country | Toll-free prefixes | Notes | Monthly from |
|---|---|---|---|
| United States | 800, 833, 844, 855, 866, 877, 888 | STIR/SHAKEN attestation A on all outbound. Vanity numbers available. | $1.50/mo |
| Canada | 800, 833, 844, 855, 866, 877, 888 | Shared NANP toll-free pool with the US — most numbers reach both countries. | $1.50/mo |
| United Kingdom | 0800, 0808 | Free for callers from UK landlines and mobile (Ofcom regulation since 2015). | £3.00/mo |
| Germany | 0800 | Free for German callers; you pay inbound minutes. Bundesnetzagentur regulated. | €8.00/mo |
| France | 0800, 0805, 0809 | 0800/0805 are pure toll-free; 0809 is "freephone" with conditions. | €6.00/mo |
| Italy | 800 | Italian "Numero Verde". AGCOM regulated. | €6.00/mo |
| Spain | 900 | Spanish toll-free range. CNMC regulated. | €6.00/mo |
| Netherlands | 0800 | Free for Dutch callers. ACM regulated. | €5.00/mo |
| Australia | 1800, 1300 | 1800 is true toll-free; 1300 is "local-rate" national (caller pays local rate). | $5.00/mo |
| New Zealand | 0800 | Free for NZ callers. | $8.00/mo |
| Japan | 0120, 0800 | 0120 is the historical Japanese toll-free; 0800 newer. | $10.00/mo |
| Israel | 1-800 | Free for Israeli callers; you pay per minute. Ministry of Communications regulated. | $8.00/mo |
| UAE | 800 | Free for UAE callers. TDRA regulated. | $20.00/mo |
| Saudi Arabia | 800 | Free for Saudi callers. CST regulated. | $25.00/mo |
| India | 1800 | Free for Indian callers. TRAI regulated; DLT registration required for outbound SMS to toll-free. | $12.00/mo |
| Brazil | 0800 | Free for Brazilian callers. Anatel regulated. | $10.00/mo |
| Mexico | 800 | Free for Mexican callers. IFT regulated. | $12.00/mo |
| South Africa | 0800 | Free for South African callers. ICASA regulated. | $8.00/mo |
| Singapore | 800, 1800 | Both forms work. IMDA regulated. | $15.00/mo |
| Hong Kong | 800 | Free for HK callers. | $10.00/mo |
| Most EU + APAC | 0800 / 1800 variants | 30+ countries supported. | varies |
For per-country detail and current monthly pricing, see the area-code reference or any specific country page (e.g. US, UK, Germany, Japan).
Vanity numbers
For US 1-800/833/844 numbers, vanity (e.g. 1-800-FLOWERS) is supported. We pull from the available pool at activation time. If you need a specific vanity, the search is best-effort against currently-uncommitted numbers in NANPA. Setup of vanity numbers takes 1-3 business days; standard 1-800 activation is instant.
STIR/SHAKEN and toll-free reachability
For US toll-free outbound, DIDHub signs every call with STIR/SHAKEN attestation level A automatically. This is critical: Vibez, Robokiller, and YouMail flag unsigned outbound calls as spam, and major mobile carriers (Verizon, T-Mobile, AT&T) increasingly drop unsigned attestation-C calls outright. DIDHub's signing infrastructure is built into every outbound trunk — no per-call work required from your side.
Routing toll-free inbound
A DIDHub toll-free DID is functionally identical to a geographic DID once you've bought it: route it to any SIP endpoint, an AI voice agent (Vapi/Retell/Bland), Microsoft Teams via Direct Routing, a call queue, or via webhook for SMS-style integrations. See Teams Direct Routing for Microsoft 365 integration; 3CX, FreePBX, Asterisk for self-hosted PBX.
Frequently asked questions
Is toll-free actually free?
For the caller, yes (in the country where the toll-free is registered). For you, no — you pay per-inbound-minute, plus the monthly DID rental. DIDHub publishes per-minute toll-free inbound rates on calling rates.
Can I share a toll-free across countries?
No — toll-free is per-country. A US 1-800 cannot be reached for free from the UK. The standard pattern for multi-country reachability: set up a toll-free in each country, route all to the same destination. DIDHub makes this trivial via the dashboard or API.
What's the difference between 1-800, 1-833, 1-844 etc?
They're all US toll-free, allocated by NANPA in waves. 1-800 is the original (now mostly fully-allocated for vanity); 1-833 and 1-844 are newer ranges with more available numbers. Functionally they're identical — same caller experience, same regulation, same DIDHub pricing.
How long does toll-free activation take?
Standard US/CA toll-free: instant. Most EU/APAC toll-free: 1-3 business days (regulator paperwork). Vanity US toll-free: 1-3 business days (search and reservation).
Can I port my existing toll-free to DIDHub?
Yes. See the port-in guide. US/CA toll-free port: 5-10 business days. EU toll-free: 3-5 weeks. APAC: 4-8 weeks.
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