Customers keep your number
The single biggest reason. If your number is on business cards, websites, and customer records, switching it forces an awareness campaign. Porting eliminates that.
Port your existing phone numbers to DIDHub
Bring your existing landline, mobile, or toll-free numbers to DIDHub from any carrier in 80+ countries. No downtime, no rebadging — your customers keep dialing the same number, the calls now route through DIDHub.
How porting (LNP) works
Local Number Portability — usually called LNP, port-in, or just "porting" — is the regulated process of moving a phone number from one carrier (the "losing carrier") to another (the "gaining carrier" — DIDHub) without changing the number itself. It's the only way to keep an existing phone number when switching carriers, and it's how every modern telecom move works under the hood.
DIDHub handles port-ins in 80+ countries with a unified workflow: you sign one Letter of Authority (LOA) per country, hand us your most recent phone bill, and we coordinate with your losing carrier and the local regulator. The number stays live throughout — there's no service interruption — and on the FOC (Firm Order Commitment) date, calls cut over to DIDHub's edge.
Why port instead of just buying a new number
Lower per-number cost
DIDHub's flat per-DID model is meaningfully cheaper than incumbent telco pricing at scale, especially for multi-country tenants.
Modern routing
Once on DIDHub, your number can route to any SIP endpoint, AI voice agent, Microsoft Teams via Direct Routing, Zoom Phone BYOC, or any combination — far more flexible than legacy carrier routing.
Single carrier across countries
Consolidate dozens of country-specific carrier contracts into one DIDHub relationship with one bill, one API, one support team.
Port-in timing by region
Porting timing is set by each country's regulator and the losing carrier's process — DIDHub's side is always within 48 hours. The wait is the regulator-mandated coordination period.
| Region | Geographic landline | Toll-free | Mobile |
|---|---|---|---|
| US (NANP) | 5-10 business days | 5-10 business days | 5-10 business days |
| Canada (NANP) | 5-10 business days | 5-10 business days | 5-10 business days |
| UK | 10-15 business days | 15-20 business days | 10-15 business days |
| Germany / France / Italy / Spain | 2-4 weeks | 3-5 weeks | 2-4 weeks |
| Netherlands / Belgium / Nordics | 2-3 weeks | 3-4 weeks | 2-3 weeks |
| Israel | 2-4 weeks | 3-5 weeks | 2-4 weeks |
| Australia / New Zealand | 2-4 weeks | 3-5 weeks | 2-3 weeks |
| Japan / Korea / Singapore | 3-6 weeks | 4-8 weeks | 3-6 weeks |
| UAE / Saudi Arabia / Qatar | 3-6 weeks | 4-8 weeks | 3-6 weeks |
| India / Brazil / Mexico | 4-8 weeks | 6-10 weeks | 4-8 weeks |
| China | 6-12 weeks | Carrier-specific | Generally not available |
| South Africa / Nigeria / Egypt / Morocco | 2-5 weeks | 3-6 weeks | 2-5 weeks |
The number stays live throughout the port. Calls keep routing to your existing carrier until the FOC date, then cut over to DIDHub at a scheduled time (usually overnight in the destination country). Most ports complete with zero customer-perceptible downtime.
What we need from you
A recent phone bill
From your losing carrier, dated within the last 30 days, showing the number(s) you want to port and the account holder name/address. Used to confirm ownership.
Letter of Authority (LOA)
One LOA per country authorising DIDHub to act on your behalf with the regulator and losing carrier. We provide a standard template per country.
Account credentials
The account number and any port-out PIN required by the losing carrier. (Losing carriers sometimes require a port-out PIN as fraud-prevention.)
Country-specific KYC
Some countries require additional KYC: Indian Aadhaar/PAN, German Bundesnetzagentur address proof, UAE TDRA business cert, Brazil Anatel CR, etc. DIDHub coordinates this.
Bulk and multi-country ports
For tenants moving 50+ numbers or numbers across multiple countries, DIDHub assigns a dedicated migration engineer. Typical pattern: we map your existing inventory to a port-plan CSV, schedule ports in waves so you don't have to coordinate everything in one weekend, and provide a single project tracker through the cutover. The DIDHub side activation cost is $0 for ports — you only pay the per-DID monthly rental and the country's regulatory port-in fee (typically $15-80 per number depending on country).
What happens after the port
Once ported, the number is a normal DIDHub DID. Route it to any SIP endpoint, configure inbound rules, attach call recording, route SMS to a webhook, send outbound calls with the new number as Caller ID, etc. The dashboard treats ported numbers identically to fresh DIDHub-allocated numbers.
If you ever want to leave DIDHub, you can port out — port-out is supported in every country DIDHub operates, with the same regulator-mandated timing.
Frequently asked questions
How much does porting cost?
DIDHub's port-in service fee is typically $15-30 per number, varying by country. Some countries charge an additional regulator port-in fee. There's no DIDHub markup on the regulator fee — we pass it through. Once ported, you pay the standard DIDHub per-DID monthly rental for that country.
Will my phone service go down during the port?
No. The number stays active with your losing carrier until the FOC (Firm Order Commitment) date, which is scheduled in advance — typically 2-3 days before the port completes. On the FOC date, calls cut over to DIDHub during a brief technical window (usually under 60 seconds, scheduled overnight in the destination country). Most customers don't notice the cutover.
Can my losing carrier block the port?
Carriers can reject ports for specific reasons: outstanding balance, account-holder name mismatch, missing port-out PIN, expired LOA. They cannot reject for "loyalty" or commercial reasons — that would violate every modern porting regulation. If you receive a rejection, DIDHub will tell you the exact reason and what's needed to resubmit.
Can I port a toll-free number internationally?
Toll-free numbers are country-specific — a US 1-800 stays a US 1-800, a UK 0800 stays a UK 0800. You cannot port a US toll-free to be reachable from UK callers. If you need cross-country reachability, the standard pattern is to set up a separate toll-free in each country and route them all to the same destination via DIDHub.
Which countries support port-in via DIDHub?
All 80+ countries DIDHub operates in support port-in. Timing varies (see the table above) and some markets — China especially — have additional carrier-specific paperwork. Talk to us if you have a specific country and we'll confirm details same-day.
What if I want to port out later?
Port-out is supported in every country DIDHub operates. The process mirrors port-in: your new gaining carrier sends DIDHub a port-out request, you sign an LOA, and we coordinate the cutover. DIDHub does not charge a port-out fee.
Ready to get a number?
Pick a DID in 80+ countries from $1.99/month. Activates instantly on most numbers.